Return and Refund Policy


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it and take pictures when signing for delivery.  If your item(s) do arrived damaged, please send photos to and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued for new, unused products and will be issued to the original form of payment that you use when placing your order.  Email or call us at 720-551-6341 to start the process. 

Please reference your brand for more info on their specific Return and Refund policy.  

Enlighten Sauna 

Returns must be made in 30 days of delivery in new condition, in it's original packaging for full credit.  Return shipping must be paid by you. 

Golden Designs, Maxxus and Dynamic Saunas

All returns must be processed within 30 days of delivery.

Elite Sauna Co reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Elite Sauna Co a) is in receipt of the goods b) has inspected the goods and c)  has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


If a product must be returned to the factory, the following will apply: a. 20% Restocking fee b. customer will be responsible for any and all shipping costs to the factory c. Products must be returned in their original packaging and condition d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund.


SaunaLife only accepts returns of new and uninstalled items within 30 days of purchase.  If the return is required due to damage, please include pictures, and whether the shipping damage was noted upon signing for the delivery.   

For returns not due to damage, we strongly recommend that items are shipped back to Bathing Brands insured using the same method it was shipped out, Ground or LTL. Once the product comes back to the warehouse, it is inspected for damage. If there is no damage, you will be issued a credit for the full amount that you paid, less any required new boxing fees ~$20-$50 depending on the product. If the product is damaged, you will be notified to issue a claim with your shipper.  


Returns will only be accepted 30 days from the invoice date in new condition with original packaging.  20% restocking fee will be applied to all returns.  


Returns will only be accepted 30 days from the invoice date in new condition with original packaging.